Cute Winter Clothes for Lovely Papa & Mama Dog

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

• Quick checkout process
• Easily view of status and order history
• Receiving updates detailing our new releases and special promotions

On the login page, click on “Lost password?” and you’ll be redirected to a page where you will be able to create a new password.

Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.

All of our transactions are based in US Dollars. If your credit card is based on another currency, your order's total will be calculated according to the daily exchange rate of the date your card issuer processed the transaction.

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

When purchasing online using your credit card, all of your information is entered into a SSL secured web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Any time after receiving the order, we keep the right of accepting or declining it or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. 

Any cancellation made after an order has been placed, will be subject to a cancellation fee of US$0.5 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.

Please note that any orders that have already been packed or shipped cannot be cancelled.

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

You can track your order here.

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

If something is still missing, please contact us immediately.

The majority of our orders are handled and shipped out from our China suppliers. Please allow extra time for your order to be processed during holidays and sale seasons. 

We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next 2 days after the processing day. Please note that we don't ship on weekends. 

Please contact us if you do not receive tracking confirmation after 7 business days from the day you completed your payment.

For shipping methods, please read here.

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Free shipping can be applied to orders that meet the minimum amount required, excluding discounted, sale, and oversized/overweight products. Your order will be shipped using Economy shipping.

Because most of our items are made to order, at the time the order is placed, certain conditions apply. You can return or exchange your approuved items within fourteen days from the delivered date if you have issues or problems with your item or if it damaged or lost. Shipping cost will be shouldered by the buyer.

Please note that we only accept full returns on unused, product that has its original packaging intact. Products negligently packaged and returned damaged will be subject to a reduction of refund or no refund at all. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customers[at]spotmestuff.com before you send the item back.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have issues or problems with your item, you must contact us over email within 72 hours from receiving your order to customers[at]spotmestuff.com. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We require photographs or videos demonstrating the problem. It is to be sent to us via email. If you can't prove the problem then we will not issue a refund or replacement. To complete your return, we require a receipt or proof of purchase. Additional non-returnable items are gift cards and some health and personal care items.

Only regular priced items and sale items may be refunded. Free items cannot be refunded.

Partial refund is possible only in these situations. Any item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Note: Please do not send your purchase back to the manufacturer. Instead, ask us for the return address.

For Secured Shipping, we will only offer a refund when the state, city or zip code from your tracking number is not consistent with your input shipping details. We use 3rd party tracking systems to track orders and if the website states that your order was delivered then we will go by it. No exceptions.

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

Please contact us within 72 hours from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24 to 72 hours. All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.